When your organisation experiences a critical incident, you need the best service available to help and support your people.

Our collective expertise and experience in critical incident support enables us to bring real-world experience and knowledge to the forefront when your organisation needs it most.

By supporting your people during critical incidents using evidence-based interventions, we can help maximise your organisational performance throughout and beyond incidents that would otherwise threaten business continuity, and the health and welfare of your people.

To date, our consultants have provided key infrastructure organisations and with effective support during and in the aftermath of the following incidents:


Grenfell Tower - London

Our CISM team was mobilised to provide support for responders immediately following the emergency phase of what was arguably London’s greatest disaster for many years.

After a strategic consultation, we carried out psychological assessments of officers involved, followed by a highly-structured process of multiple and concurrent critical incident stress debriefings (CISDs).
Individuals identified through the assessment and CISD process who had suffered a traumatic reaction were then provided with further 1-1 support by our specialist facilitators, and returned to active duty within 28 days of the incident taking place.
1-1 Support was also provided for senior Incident commanders, in order to ensure that they were well enough to perform well at a command level in the future, thus ensuring business continuity at a crucial time of organisational strain.
Grenfell was itself a challenge due to its ongoing nature throughout the victim recovery phase, and we were able to provide support to professionals from the Disaster Victim Identification (DVI) teams and forensic anthropologists involved in the recovery phase of the operation. Advice and guidance was provided to maximise psychological well-being within the inner cordon of Grenfell Tower, which ranged from guidance on working conditions and welfare provision during an incredibly challenging operation.
Levels of sickness due to mental health issues fell in the aftermath of the incident.

Westminster Houses of Parliament

The tragic killing of PC Keith Palmer and a number of innocent civilians at the hand of Khalid Masood at Westminster Palace resulted in a great deal of distress for officers who were involved in the incident.

Mobilised quickly after the attack, we were able to provide support in a situation which had the added and awful caveat of the loss of a colleague in highly public circumstances. Officers involved were offered Critical Incident stress debriefings and many provided with 1-1 support in order to resolve their traumatic reactions.

All officers who received our Intervention returned to work the very next duty shift (except one whose physical injuries prevented it).

Borough MarketMobilised to support responders involved in the second major terror attack of 2017 in London, our team provided highly effective support following the multi-location, multi-agency, and multiple-fatality incident.
Our experts advised senior commanders regarding a progressive and highly co-ordinated process of critical incident stress debriefings, and used our highly effective dynamic psychological risk-assessment process, RAIDS to assess officers traumatic reactions during the process. Our facilitators provided effective 1-1 support for those who were enduring trauma as a result of their involvement in the attack, which also included Call Handlers who received emergency calls from members of the public who were at the time being attacked themselves.


– All of our Critical Incident Stress Management (CISM) officers have operational emergency service and military backgrounds, so understand better than most the difficulties your people and organisation can face due to a critical Incident.

– Your people need to have confidence in those who are commissioned to help them, and because we have ‘been there’, we tend to be more trusted than normative counsellors or psychiatrists.

– Our CISM protocols are designed to interface with any command and control or management systems. For example, we are able to provide solutions which interface with JESIP and local resilience forums.

– We have been trusted to deal with arguably the highest profile critical incidents of the last decade. Our effectiveness has been proven operationally in the field.

– Our CISM team is available to deploy at short notice to support your organisation during a critical Incident, and throughout recovery operations thereafter.
– Our knowledge and experience is second to none – we can advise and guide at a strategic level during periods of intense stress and organisational strain.
Critical Incident Stress Management (CISM) In Focus
  • Whilst it is common to classify such events into categories such as terrorism, road traffic collision, natural disasters, violent crime, Sudden deaths etc, from a person-centred perspective, we consider that an incident, event, or situation which has the potential to overwhelm the natural coping mechanisms of those involved in, affected by, or responding to, is of a critical nature.
  • Incidents, events or situations which have the potential to overwhelm an organisation, threaten business continuity, and therefore cause unusual levels of stress within its workforce.
  • Yes, we have successfully used this methodology in a number of critical incident scenarios, across a broad range of incident types, and for a number of key infrastructure agencies. Flawed research in the past wrongly indicated that CISD could potentially cause further harm, but this claim has since been de-bunked, due to the poor nature of the research.
  • Dr John Durkin, one of our directors, achieved ‘evidence-based’ status for CISM.
  • A large-group intervention for up to 200 responders, delivered by CISM facilitators, whilst assembled for refreshment and adjustment prior to leaving the site(s) of a critical incident. Reliable and updated information, stress management reminders and acknowledgement of efforts made are all provided to mitigate the effects of critical incident stress.
  • To allow ‘decompression’ following a disaster, a mass casualty incident or large scale crisis immediately after exposure to the critical incident, in order to provide a psychological ‘closure’.
  • A 4-step crisis intervention for large groups of individuals (up to 300 people)
  • Conducted within in a crisis response centre designated by a local resilience forum, a community meeting or large press-briefing. It is delivered by an authority figure from the response organisations (in partnership with an experienced CISM facilitator) to bring reliable information, sound guidance and ongoing-support to those affected by a critical incident. Our CISM facilitators will guide and advise on how best to assure the ongoing well-being of affected communities, within the context of JESIP and organisational risk-management
  • A properly facilitated CMB program during protracted incidents can have great benefit for affected communities – Adequately briefing communities ensures that distress is kept to a minimum and prevents social and criminal issues augmenting already difficult situations fro responders, local authorities and business.
  • A 3-phase, 45 minute, structured and small group discussion
  • Conducted within hours of a crisis for purposes of assessment, triage, and acute symptom mitigation
  • To facilitate a psychological ‘closure’ after a critical incident.
  • A 7-phase structured group discussion
  • Usually conducted 1 to 14 days post-incident
  • Designed to provide psychological closure subsequent to a critical incident or traumatic reaction
  • To lessen the impact of the critical incident on those who were involved in the event and who may have suffered a traumatic reaction
  • To accelerate normal recovery processes for those who are experiencing normal stress reactions to critical incidents
  • Identify Individuals within the group who might be in need of further help – A form of psychological triage
  • Facilitate effective targeting of ongoing specialist support for those in extreme distress or crisis.
  • Individuals in crisis can receive 1-1 specialist treatment from our highly skilled and experienced facilitators.
  • Ongoing educative interventions for organisations to increase future resistance
  • Ongoing monitoring of well-being
  • Detailed reports for key decision-makers to inform future policy and procedure
  • Ongoing guidance and advice from our experienced consultants.

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