Critical Incident Support

If your well-being has significantly changed as a result of experiencing a critical incident, you may benefit from the support of our expert Critical Incident Stress Intervention and Support (CrISIS) facilitators.


A critical incident is an incident with the potential to overwhelm an individual’s usual ability to cope.

From a person-centred point of view, it is the subjective reaction that determines the impact and not the event itself; how individuals label, assign meanings to, or are disrupted physically and psychologically by an event will contribute to whether it is experienced as a ‘critical’.

Example of critical incidents that may be experienced during day-to-day life include, but aren’t limited to:

  • Sudden bereavement
  • Sudden relationship closure
  • Serious breach of trust
  • Bullying/harassment
  • Personal injury
  • Road traffic collision
  • Violence
  • Childhood sexual exploitation
  • Rape
  • Natural disaster
  • Hostage situations
  • Near miss/close calls
  • Domestic violence
  • Significant business failure/financial loss

If you have or are serving within the emergency services or armed forces, critical incidents you may encounter include but aren’t limited to:

  • Multiple/mass fatality
  • Death of a colleague
  • Death of a child
  • Failed rescue operation
  • Violent crime
  • Terror attack
  • Involvement in a series of critical incidents over a short period of time
  • Incidents which have a personal connection (e.g. victim known)
  • A murder scene, suicide or witnessing of a violent crime
  • Incidents involving operational difficulties (e.g. flashover, near misses or firearms discharge)
  • Incidents which have heightened media attention or public response
  • Failed resuscitation/s
  • Incidents involving people suffering from abuse and/or neglect

©2016 Dr John Durkin

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